Senior living has always been an industry in which accuracy and consistency are tremendously important. Caregivers need to check on a wide range of residents while also observing state-specific assessment protocols — a process that can quickly become complex and difficult to follow. Automated care management solutions sync up resident care, staffing and billing into one system with a host of benefits. Here are just a few that you’ll find in Glennis.
1. Makes Staff More Efficient
Imagine all the notetaking that goes into resident care. Nurses enter countless updates on the residents’ health, medications, routine status checks, and so on. All those notes add up to a lot of paperwork, and sorting through that paperwork takes time. Automated care plans solve that problem — digitizing assessments and automatically creating service plans and task schedules, which helps staff members work more efficiently. Caregivers can use mobile devices to complete tasks and log them automatically, report incidents in real time, and access each resident’s care profile, day by day, hour by hour in one click.
2. Ensures Care & Compliance Standards
Imagine that a caregiver reports a potential risk to a resident’s condition. A software platform can trigger automatic workflows based on criteria, then notify the appropriate staff (such as nurses). If a nurse reports that a resident fell and went to the hospital, the app could then notify the CEO and CNO, because a fall qualifies as a High Priority/Critical Incident. The system can also ensure that the proper documentation is filed based on workflows that map to the organization's policies and procedures. With Glennis, Care plans and associated tasks are automatically generated based on a comprehensive care assessment that is given to the resident upon move in. If resident care requirements should change, the service plan and care tasks, including medication management, are updated to ensure that the resident receives optimum care that meets compliance requirements.
3. Asks the Right Questions to Mitigate Risk
Utilizing natural language processing in an automated care management system allows users to intuitively navigate themselves across complex processes with ease. Let’s go back to a caregiver entering “Fall” into the notes. The rest of the “Report an Incident” questions that follow will all be about falls: Where was the resident? Who were they with? What was the floor surface? What caused the fall? Other questions will be about how the staff responded: Did we contact the family? Emergency personnel? The physician? Automatically notifying the right people about falls and other pertinent incidents means that decision-makers in senior living facilities stay informed and can take any actions that may be necessary to lessen the possibility of other risky incidents occurring Incidents that can be fully documented with a mobile app ensure that every detail is documented as soon as possible at the actual location.
4. Improves Revenue and Billing Accuracy
Staffing more efficiently, meeting compliance standards, mitigating risk — all that adds up to increasing billable services and improving profitability. Mobile Care ensures that every task entered in the system is accounted for and billed. Senior living professionals who have spent decades in the industry created the Glennis Care app to be customizable based on how senior living organizations bill, because we know that practice can vary according to levels, points, and time. All caregivers must do is add their notes and tasks that were completed, including those that weren’t accounted for in the service plan, click “Submit,” and the business office automatically knows that they need to update a resident’s billing. Now that each interaction is logged and tracked, the system can facilitate balancing resources and staffing requirements to ensure that patient safety and profitability are managed optimally.
5. Provides an Overall Better Experience
We’ve all heard it before: Communication is key to customer and provider satisfaction. Automated communication that links all the departments in a senior care facility together into one interface built on transparency and real-time data around every aspect of resident living and care is essential. Tasks and updates don’t fall through the cracks. Staff doesn’t have to sift through paper to become informed on what occurred during the prior shift. No more searching through filing to confirm a resident’s change in condition. No more running messages up the flagpole to management. With an automated software solution like Glennis Care, all the details are right at your fingertips updated in real-time which makes the day of a caregiver less hectic and improves the care and attention the resident receives.
To find out more about how Glennis has optimized care to deliver a better experience for staff and the residents check out our video below. Or schedule a personalized demo and we’ll give you a first-hand look at care assessments, task scheduling, mobile incident reporting, and more.