The right software can save time, improve revenue, and simplify complex, tedious tasks that come with managing senior living communities. When selecting software to automate the processes of running your senior living communities, keep in mind that what happens behind-the-scenes is critical to ensuring your technology investment reaches its full potential. As you rethink how your processes can be simplified and improved with technology, here are three components that will be critical to your success.
1. Implementation: Support from the Start
Right from the start you should have a dedicated representative who will be at your side every step of the way. Ideally, your software company of choice will assign an Implementation Specialist to your account who will become your personal point of contact during set-up. Your Implementation Specialist should be highly experienced in every aspect of senior living and work in tandem with product experts, product managers and leadership to streamline the implementation process and keep everyone aligned. They’ll also work with you to identify measurable goals, set up success metrics and optimize as you go.
When considering a software solutions provider, ask to see their onboarding plans before you commit. A quality technology vendor should have a repeatable, well-documented and agile process for implementation. This crucial stage will allow you to get on the same page with your vendor to ensure that your software will do everything you need it to from the start.
2. Training: Make Your Users Confident
Change, even for the better, isn’t always easy. Your employees are busy taking care of residents, meeting with prospects and managing the day-to-day operations to keep your properties running smoothly. They may balk at a new system for fear that it will take too much time to learn or that they lack the skills necessary to adapt.
To start, it’s important to choose a solution that is user-friendly and doesn’t inadvertently complicate the processes you’re automating. It should be intuitive, easy-to-use and offer hands-on training. Many software vendors offer one-time, initial training, and leave the rest up to you. That doesn’t have to be the case. The right partner will also offer recurring training to help employees troubleshoot and feel confident in their ability to get the most out of the software.
3. Account Success: Continuing Improvement
Once your software suite is up and running, your Implementation Specialist should introduce you to an Account Manager. From that point on, your Account Manager will become your personal point of contact for everything and anything you need, anytime you need it. Like an Implementation Specialist, your Account Manager should be a highly trained expert who understands not only the software, but also the senior living industry. They can help you get the most out of your software to maximize your efficiency, compliance and profitability, while maintaining your high standards of care.
As you continue to use your new system, your Account Manager will stay involved in your success, offering regular check-ins, along with system and performance reports on a weekly, monthly or quarterly basis. An Account Manager will also help your system grow and evolve as your business grows. That way, you won’t miss a step on the road to success.
There are many things that set Glennis Senior Living Solutions apart in our industry. One of the most important ones is the spirit behind it. Glennis was designed by senior living management experts with decades of real-world experience in and around senior living communities. Every one of them knows the importance of personalized, dedicated care; something you’ll see in every facet of the Glennis software suite starting with the moment you decide to implement it in your facilities.
If you’d like to see just how much of a game-changer Glennis Solutions can be, and experience dedicated customer service inspired by decades in the Senior Living industry, please contact us to schedule your personalized demo.