Glennis Mobile Care Privacy Notice
Effective Date: July 16, 2021
Your privacy and the privacy of the resident(s) is important to us. We developed this Privacy Notice to explain how Glennis Solutions (“Glennis”, “we”, “our”, or “us”) may collect, use, and share information about the respective resident(s) that we obtain through the use the Glennis Care Mobile application (the “App”).
Changes to this Privacy Notice
We may revise this Privacy Notice from time to time. If we make changes, we will update the Effective Date at the top of this page.
Information We Collect
Information You Submit. We may obtain information about you and/or the respective resident(s) through the App. This may include personally identifiable information such as name, email, photos, as well as any information disclosed in the respective resident(s)’s App profile. We may also obtain information about the daily activities and certain health conditions of the respective resident(s). If you provide to us personally identifiable information about others, you represent that you have the authorization to do so. Please be mindful that any sensitive information uploaded or shared on the App profile for the respective resident(s) will be obtained by Glennis and may be shared to others by individuals accessing the subject App profile.
Protected Health Information. We also collect information associated with the care plan of the respective resident(s), which will be visible to the individuals who have permission to view that specific individual’s profile in the App. This care information may include protected health information (“PHI”) as defined by the federal HIPAA law, such as medical treatment plans and diagnoses. Notwithstanding anything in this Privacy Notice to the contrary, when we receive PHI in the course of performing services under the federal HIPAA law, we treat and protect the PHI consistent with our obligations under HIPAA and similar state laws, the HIPAA Notice of Privacy Practices, and our contractual obligations.
Automatically Collected Data. We also may automatically collect certain information when the App is being utilized. For example, we may use certain automated tracking tools to track username, job role, device model and details about the use of the App. We may associate the unique identifier assigned to a mobile device with other information we obtain.
Information about the use of this App and/or other websites or mobile applications may be collected across time, devices, and online locations for various purposes, including to associate different devices used and to deliver relevant and/or retargeted content online. We do not access or collect Internet protocol (IP) addresses.
To find out more about how these third-party tracking technologies manage the privacy of information in conjunction with delivering ads online, and how to opt-out of information collection by these networks, please visit: http://www.youradchoices.com, http://www.aboutads.info/appchoices, or https://www.networkadvertising.org/mobile-choice.
We may use information that we obtain, including personally identifiable information, for various purposes, including to:
- Process your login and provide access to the appropriate modules within the App;
- Facilitate and personalize your user experience and improve the App;
- Improve the App, our marketing, or services we may offer;
- Deliver promotional content to you;
- Comply with applicable laws, regulations, or legal process, as well as industry standards and our company policies;
- Prevent, investigate, identify, stop, or take any other action with regard to suspected or actual fraudulent or illegal activity, or any activity that violates our policies; or
- For any other purpose, with your consent.
We may use information we obtain about you in other ways, in which case we will notify you at the time of collection.
We will store your personal information for no longer than is necessary for the performance of our obligations or to achieve the purposes for which the information was collected, or as may be permitted under applicable law. Unless otherwise required by applicable law, at the end of the retention period we will remove personal information from our systems and records or take appropriate steps to properly anonymize it.
We may permit our agents, vendors, consultants, and other service providers to access information obtained through the App to carry out work on our behalf. Our service providers use personally identifiable information we disclose to them only for the purpose(s) for which it was disclosed.
We may share your information (1) if we are required or requested to do so by law or legal process (such as in response to a subpoena or court order or similar government or law enforcement request); (2) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, to protect property or safety, or in connection with the investigation of possible fraud or other illegal activity; or (3) as needed to enforce our policies.
We reserve the right to transfer any information we obtain through the App in the event of a joint venture, partnership, merger, or other collaboration with another organization, or in the event we sell or transfer all or a portion of our business or assets (e.g., further to a reorganization, liquidation, or any other business transaction, including negotiations of such transactions).
App Controls. You can prevent further collection of information via the App by uninstalling the App. Also, you may be able to exercise specific privacy choices, such as enabling or disabling certain features (e.g., camera access, push notifications, or access to your photos), by adjusting the permissions on your mobile device or through the App’s settings.
The App is not intended for, nor targeted to, children under 13, and we do not knowingly or intentionally collect information from children under 13. If we learn that we have received information directly from a child who is under the age of 13, we will delete the information in accordance with applicable law.
Glennis implements reasonable physical, administrative, and technical safeguards to help us protect your personally identifiable information collected through the App. Even with our safeguards in place, however, no data transmission over the Internet or any wireless network can be guaranteed secure. Accordingly, we cannot ensure or guarantee the security of information you transmit to us.
Your use of the App is password-protected. We recommend that you do not divulge your password to anyone who you do not want to have access to your account. It is not our policy or practice to request password information through unsolicited phone calls or emails; if you receive such a request, do not provide the information and notify firstname.lastname@example.org.
California Privacy Rights
California law permits customers in California to request certain details about how their “personal information” (as defined by California Civil Code Section 1798.83) is shared with third parties for direct marketing purposes. We do not share personal information with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes. California customers may request information about our compliance with this law by contacting us at email@example.com or by postal mail sent to:
Attention: California Privacy Rights Request
300 East Market Street
Louisville, KY 40202
Your inquiry must specify “California Privacy Rights Request” in the subject line of the email or the first line of the letter, and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per consumer each year.
Information for Users Outside the United States
The App is intended for use in the United States. If you happen to be using the App from outside the United States, please be aware that information we collect will be transferred to and stored on our servers in the United States. By using the App, you acknowledge and consent to the transfer and processing of your personal data in the United States as described in this Privacy Notice. Please be aware that the data protection laws and regulations applicable to your personal data transferred to the United States may be different from the laws in your country of residence.
If you have a question about this Privacy Notice or about Glennis’ information practices, you may email us at firstname.lastname@example.org. You may also contact us by writing to:
Attention: Privacy Inquiry
300 East Market Street, Suite 200
Louisville, KY 40202
Depending on the nature of your inquiry, we may ask you for certain information to verify your identity or for other details to help us to respond to your request.