Mobile App Becomes Roadmap for Retooling Resident Care Program Post-Pandemic



McKnight's Senior Living (March 30, 2021) A mobile app designed to communicate activities and dinner menus has turned into a roadmap to guide the retooling of a senior living operator’s care program for post-pandemic life.

Atria Senior Living is incorporating key lessons learned from COVID-19 to promote transparency around its care program through the Atria Mobile app. As did other senior living providers that pivoted during the pandemic to adapt to shelter-in-place orders and quarantine protocols, Atria turned to technology to streamline processes, connect residents and families, and keep everyone safe.

The Louisville, KY-based operator originally developed the Atria Mobile app to communicate with families about events and activities going on in its communities. 

When the pandemic hit, the company leveraged that existing technology to keep residents’ family members updated on the health statuses of loved ones and provide mandated ongoing surveillance for early detection of the coronavirus.

“Initially, we implemented a daily view into being able to see Mom or Dad’s vital signs. It was a temperature-taking mechanism,” said Joanna Mansfield, senior vice president of care and life guidance. “Through that, at the height of the first wave, we were able to provide a sense of relief to family members.”

That move encouraged Atria to look at how the app tracked resident status from an infection control standpoint.

“Something as basic as a front-facing customer app forced enhancements on data-tracking to make decisions on our business to show how to handle various outbreaks in communities, how to elevate cleaning practices,” Mansfield said. The enhancement, she added, allowed nurses to focus on addressing the needs of residents. If a family member wanted to have a conversation about a resident’s status, he or she had basic information in hand before making a phone call.

Ali Sareea, Atria’s chief information officer and chief technology officer of Glennis Solutions, Atria’s senior living software business, said the whole point of the family app was to provide transparency, giving personalized communication to families about what was happening in a building week to week, how protocols changed and what was for dinner.

Read more at: McKnight's Senior Living